Toast, Inc.(Boston, MA) All-in-one platform for restaurants covering point of sale, online ordering, guest marketing, and payroll & team management
Associate Director, Product Design, Fintech (January 2022 - February 2023)
Led team of three remote designers who supported 11 product teams
Team successes included two Fintech products with the highest NPS and CSAT scores across the company
Incorporated experience metrics based on Google HEART framework into line-of-business OKRs to standardize quality of experience as a measure of success
Partnered with product director and Fintech insights team to develop research and experience strategy for new financial product offering
Built awareness and promoted impact of user experience design, research insights, and UX resources to Fintech stakeholders and leadership through various channels
Lead Product Designer (February 2020 - December 2021)
Sole designer supporting reporting experiences and POS payments workflow experience
Collaborated with reporting triad to create the first-of-its-kind product for tracking restaurant performance across multiple ordering channels
Hired and managed first junior product designer for the Fintech line of business
Brightcove, Inc.(Boston, MA) Global provider of cloud solutions for delivering online video experiences
Principal User Experience Designer (July 2019-January 2020)
Facilitated design thinking workshops with product manager and other stakeholders to strategize and ideate on video product opportunities and vision
Partnered with product and engineering team members to define success metrics and measurement methodology
Strategized and planned research activities, overseeing execution by other UX staff and research contractors
Senior User Experience Designer (October 2014-June 2019)
Partnered with product and engineering triad team members to create user experiences for Analytics and Gallery products
Led the creation of the icon library portion of a new design system
Mad*Pow(Boston, MA) Digital experience agency specializing in solutions for healthcare and financial services
Senior Experience Designer (2012-2014)
Led digital experience engagements for healthcare clients from user research through design to development, including a digital weight loss program that resulted in 25% of participants achieving the target 6% of weight loss
Facilitated workshops to define user journeys and digital experiences
Managed milestones, budgets, and design and development staff for six-figure accounts
Dynamic Diagrams(Providence, RI) Information design consultancy specializing in visual explanations and user experience design (now closed)
Principal User Experience Consultant (2000-2012)
Lead designer, workshop facilitator, and project manager for enterprise web design and data visualization projects
Co-authored the company’s handbook on information architecture / design process