I believe that innovative solutions start with curiosity and empathy, not technology. I have extensive experience employing user research and design thinking methods to foster understanding, build consensus, and create digital experiences for B2B companies, healthcare systems, higher education, government, and academic publishers.
Grew and managed a remote team of three designers who were responsible for two top performing product experiences (e.g., NPS = 87) for a restaurant point-of-sale platform.
Strategized, architected, and led agile redesign effort to transform an underutilized physicians’ portal into a business-critical destination for more than 400 clinicians.
Led the redesign of a multifaceted museum search that includes museum object records, library collections, and special collections holdings—at launch, almost 1.5 million records.
Created a new user experience for a university web portal comprised of 100+ sites containing 5,000+ pages. Current and prospective students can now find related content more easily, and web site administrators can update and grow their areas of portal more efficiently.